Customer Support Policy

Introduction

At Holy Divine Healthcare, we are dedicated to providing excellent customer service. This policy outlines how we address customer support inquiries and concerns.

Contacting Customer Support

You can contact our customer support team via phone, email, or online chat.

Our customer support hours are 10:00 AM to 06:00 PM, Time zone in India (GMT+5:30).

Response Time

We strive to respond to all customer support inquiries within 12 hours. Some inquiries may require additional time for resolution. If further information is needed, we will keep you informed about the expected timeline.

Escalation Process

If your issue is not resolved to your satisfaction, you can request escalation to a higher-level support representative. Contact us via phone or email to escalate.

Customer Feedback

We value customer feedback and encourage you to share your experiences with our customer support team. You can submit feedback via email or through our online form on the website.